DOMENICO FORMICHETTI HD

Shipping & Returns Policy

formichettihd.com

Version:  28 April 2026

This Shipping & Returns Policy applies to all purchases made through formichettihd.com, operated by Dismart SAGL, Via Luganetto 4, 6962 Viganello (Ticino), Switzerland (hereinafter “Dismart”, “we”, or “us”). It should be read together with our General Terms and Conditions of Sale.

For any questions, please contact us at shop@formichettihd.com.

Part A – Shipping

A.1 – Important Notice: Casa Blaster® Shipping Start Date

Orders placed for the Casa Blaster® product line will be fulfilled as follows:

Casa Blaster® orders placed before 15 June 2026 will be dispatched from 15 June 2026 onwards
By placing an order before this date, you acknowledge and accept that shipment will not occur until on or after 15 June 2026, and the the standard 30-day dispatch commitment does not apply;. You will be notified by email with your tracking details as soon as your order is dispatched.

A.2 – Shipping Areas

We ship worldwide. Availability for your specific destination is confirmed at checkout. Some remote regions may have limited carrier availability or extended delivery times.

It is your responsibility to ensure compliance with any import regulations, restrictions, or prohibitions applicable in your country of destination. We are not liable for goods detained or refused by customs authorities.

A.3 – Order Processing

Once payment has been confirmed, orders are processed and dispatched within 30 business days (Monday to Friday, excluding Swiss public holidays), subject to the dispatch date notice in Section A.1 for Casa Blaster®.

You will receive an order confirmation email immediately after purchase, and a separate dispatch notification with tracking details when your order is shipped.

A.4 – Estimated Delivery Times

Unless a specific delivery date is agreed or displayed on the product page, all orders will be dispatched within 30 days of the order confirmation date, subject to the Casa Blaster® dispatch notice in Section 5.1. If we are unable to dispatch within this period, we will notify you promptly and you will have the right to cancel your order and receive a full refund.

Estimated delivery times vary by destination, carrier, and customs clearance and will be communicated at checkout or in your dispatch notification. They do not constitute a contractual commitment.

The following are estimated delivery times from the date of dispatch (i.e., 30 days from order confirmation). These are estimates provided by carriers and do not constitute a contractual commitment:

Delivery times may be extended during peak periods (e.g. holiday seasons) or due to carrier delays and customs clearance. Dismart is not liable for delays outside of our reasonable control.

A.5 – Shipping Costs

Shipping costs are calculated at checkout based on the destination, product weight/dimensions, and selected delivery method. The total shipping cost will be displayed before you confirm your order.

Free shipping thresholds, if applicable, are displayed on the Website at the time of purchase.

A.6 – Customs, Duties, and Taxes

For orders delivered within Switzerland, applicable Swiss VAT is included in the product price.

For international orders, the product price displayed does not include customs duties, import taxes, or other charges levied by the destination country. These charges are the sole responsibility of the buyer. Dismart has no control over and cannot predict the amount of such charges. We recommend contacting your local customs authority for information before placing an order.

If a shipment is refused or abandoned due to failure to pay customs duties, any return shipping costs and associated fees will be deducted from your refund.

A.7 – Carriers

We ship via trusted international. The carrier assigned to your order is selected based on destination and product type. If you have a specific carrier preference, please contact us before placing your order and we will do our best to accommodate it.

A.8 – Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier’s tracking portal. If you have not received a dispatch notification within the expected processing window, please check your spam folder and then contact us at shop@formichettihd.com.

A.9 – Lost, Damaged, or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us at shop@formichettihd.com with your order number and we will use reasonable endeavours to assist in investigating with the carrier.

If your parcel arrives visibly damaged, you must: (i) note the damage with the carrier at the point of delivery where possible; (ii) photograph the damaged packaging and contents immediately upon receipt; and (iii) notify us at shop@formichettihd.com within 48 hours of delivery with your order number and photographs. Claims for damage reported after this 48-hour window cannot be accepted.

In the event of a confirmed lost shipment, we will offer you the choice of a replacement (subject to availability) or a full refund.

A.10 – Risk and Title

Risk in the goods passes to you upon delivery to the address specified in your order. Title to the goods passes upon receipt of full payment.

Part B – Returns and Refunds

B.1 – Right of Withdrawal – Consumer Customers

If you are a consumer (purchasing for personal, non-commercial use), you have the right to withdraw from your purchase without giving any reason within 14 calendar days of the date on which you, or a third party you designate, takes physical delivery of the goods (“Withdrawal Period”).

To exercise your right of withdrawal, you must notify us before the Withdrawal Period expires by sending a clear written statement to shop@formichettihd.com, including:

• Your full name and order number
• The product(s) you wish to return
• Your delivery address
• A statement that you wish to withdraw from the contract

You do not need to give a reason for the withdrawal.

B.2 – Return Conditions

Following a valid withdrawal notice, you must return the goods to us within 14 calendar days. To be eligible for a full refund, returned items must meet the following conditions:

• Returned in their original, undamaged packaging
• Unused and in the same condition as delivered
• Complete with all accessories, documentation, and components included in the original delivery

Items that show signs of use, are damaged through handling beyond what is necessary to assess their nature and characteristics, or are returned incomplete may be subject to a deduction from the refund to reflect the diminished value.

B.3 – Return Shipping

Return shipping costs are borne by the Customer unless the return is due to a defect, error on our part, or damage in transit. We recommend using a tracked and insured shipping service for returns, as we cannot accept liability for parcels lost or damaged in return transit.

Please contact us at shop@formichettihd.com before sending a return so we can provide the correct return address and any applicable return authorisation.

B.4 – Refunds

Upon receipt and inspection of the returned goods, we will process your refund within 14 calendar days. We may withhold the refund until we have received the returned goods or evidence of their return, whichever is earlier.

Refunds will be issued to the original payment method. We will reimburse the purchase price plus the standard outbound delivery cost. We are not obliged to reimburse any premium or expedited shipping costs chosen by you.

Refunds are processed via Stripe and may take 5-10 business days to appear on your statement depending on your card issuer.

B.5 – Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

• Products made to your specification or clearly personalised (e.g. a Casa Blaster® ordered in a custom finish selected by you at the time of purchase)
• Products that have been used, assembled, or installed in a manner that affects their resale
• Products that are not in their original packaging or are missing components
• Business customers – see Section B.6 below

B.6 – Business Customers (B2B)

The statutory right of withdrawal described in Section B.1 does not apply to purchases made by business customers (i.e. where the purchase is made in the course of a trade, business, or profession). Returns for business purchases are subject to prior written agreement with Dismart on a case-by-case basis. Your statutory rights in respect of defective goods under Swiss law remain unaffected.

B.7 – Defective or Incorrect Items

If you receive a product that is defective, damaged on arrival, or materially different from what you ordered, please contact us within 14 calendar days of delivery at shop@formichettihd.com, providing:

• Your order number
• A description of the defect or discrepancy
• Photographs of the item and its packaging

We will assess the issue and, where the defect is confirmed, offer you a replacement, repair, or full refund at no additional cost to you, including any return shipping. Your statutory rights under Swiss law (CO Art. 197 et seq.) and, for EU consumers, under EU Directive 2019/771, are unaffected by this policy.

B.8 – Warranty Claims

Warranty claims for audio products (Casa Blaster®) under the 23-month manufacturer’s warranty provided by LSS Engineering should be submitted to shop@formichettihd.com with your order number and a description of the issue. We will coordinate the warranty process with LSS Engineering on your behalf.

The manufacturer’s warranty is separate from and in addition to your statutory rights. Please refer to Section 7 of our General Terms and Conditions for full warranty details.

B.9 – Contact for Returns and Complaints

All return requests, refund queries, and complaints should be directed to:

Dismart SAGL – Customer Service

E-mail: shop@formichettihd.com

We aim to acknowledge all return and complaint requests within 2 business days.